The Value of Going Above and Beyond for Clients

"Recently, the Himelstein Group helped Ann and Carol move into a beautiful new home. Ann was not looking forward to find a new house; she has friends who have had really bad experiences buying and selling real estate. 

A big part of Ann and Carol's success was due to our expertise and knowledge of the industry. We helped begin the search, market their home, negotiate with other agents, and every other aspect of the process. Our ability to get things done smoothly went a long way toward put their minds at ease!

Ann believes that the respect we've earned from the community helped our dealings with escrow officers, loan offices, other agents, and lenders. Our relationships with those people went a long way in facilitating the process for her! 

We went above and beyond Ann and Carol's expectations by being helpful in more ways than they expected. Things like setting up a trustworthy loan officer and making sure they got a wonderful insurance plan really made the experience one to remember. 

Thanks to our contacts and industry expertise, Ann and Carol never had reason to question what we were doing. We created an environment of trust so that they never had to stop and wonder whether everything was going according to plan. An added bonus, they said, was my sense of humor and friendliness!

After our experience together, I'm happy to call Ann and Carol my friends. Should they move again in the future, we'll work together yet again!" - Scott